Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Sittingbourne | GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal information and handling it with transparency and care. This Privacy Policy explains how we collect, use, and protect your data when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss Sittingbourne is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight loss consultation and prescription services to patients in Sittingbourne and the wider UK. We act as the Data Controller for the personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical data relevant to your weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, and website usage data collected via cookies.

3. How We Use Your Data

We use your personal and health information to:

• Process your consultation and enable our pharmacist to review and approve your treatment safely.
• Dispense and arrange delivery of approved medications. Orders are typically delivered within 1 working day of pharmacist approval.
• Communicate with you regarding your order, treatment, or follow-up care.
• Meet our legal obligations as a registered pharmacy, including record-keeping requirements set by the GPhC.
• Improve our services and website experience.

Our lawful bases for processing your data are: performance of a contract, legal obligation, and for health data specifically, provision of health or social care under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: To understand how visitors use our site and help us improve it.
• Functionality cookies: To remember your preferences during your visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

• Delivery providers: To fulfil and dispatch your medication order.
• Payment processors: To securely handle your transactions. These providers are PCI-DSS compliant.
• Healthcare professionals: Where clinically necessary or required by law, such as communication with your GP.
• Regulatory authorities: Such as the GPhC or NHS, where we are legally required to do so.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as necessary for legal and financial compliance purposes.

7. Data Security

We take the security of your information seriously. All data is stored on secure, encrypted servers. Access to patient records is restricted to authorised pharmacy staff only. We regularly review our security measures to protect against unauthorised access, loss, or disclosure.

8. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and in certain circumstances request the deletion or restriction of your data. You may also object to how we process your information or request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Sittingbourne
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.